Kilim Design Store Help

Return Policy

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). The Kilim Design Store reserves the right to change its payment procedures at any time without prior notice to you.

Please contact us via e-mail only prior to returning or cancellation of any order so that we may issue a Return Authorization number and provide you with complete return instructions. A full refund will be issued once the item is returned to where is was Originally Shipped from. We cover all cost of shipping returns if the rug is defective in any way. 

After the Return number has been issued, you only have 7 days to return the product(s).

If you decide that a product does not meet your expectations for color, size, etc., we will accept its return as long as the product is returned to us undamaged. In the event that something happens during transit, we will accept any damaged or defective merchandise for return, but we must be advised as soon as you receive your merchandise.Contact us, and our customer service staff will work with you to arrange for return or replacement. Do not refuse any shipments as this can cause delays in your refund. Refused shipments will be subject to return shipping fees and restocking fees.

Manufacturers always send us their rugs images. Design may vary by size Colors may vary from images.

How to safely wrap your item for return. Open your rug carefully. If the original packaging material is in good condition, you may reuse it. Make sure all open/loose ends are securely sealed with packing tape. If you cannot reuse the packaging, a heavy-duty disposable plastic painter's tarp (available at most hardware stores) is a great substitute.

All Custom made rugs, are not refundable and returnable.

Website policy and store policy are two different entities.